On June 29th I purchased cell phone for my granddaughter. It was received on July 6th. The phone was not working correctly so I called Letstalk.com for a replacement. I sent the 'problem' phone in FedEx the next morning, it was received in their warehouse the next afternoon. They have had the phone for a week, and I received no notice from them that is was received, or in the process of being processed, nothing. I have called the company and the operators are always extremely nice, IF you are lucky enough for someone to answer the phone. The first time I tried to contact them I was on 'hold' for over an hour. Yesterday it was over 3 hours and I they never did answer. I am still waiting on my replacement phone, which it so happens I received an email from LetsTalk this morning saying that my money had been refunded to my bank (which does show up, as of yet), and now, before they will send my replacement phone they are wanting to re-charge my bank card for the new amount...which at this point I will not give them until I know they have refunded the first amount! It's been two weeks now without a phone. This morning I asked to speak to a supervisor, which they told me was 'Erica'...the operator put me on 'hold' for 11 minutes while she was supposed to be giving me her supervisor. Instead, the operator answers the phone again and says "I'll transfer you now". And yes, she did transfer me, but only to 'Erica's' voice mail which told me to 'leave a message and she'd call back'. Well I don't expect to hear from her, because I have left 'messages' with the company several times and no one has called me back yet!
Had I ordered from AT&T, (which I will do from now on) it would have been replaced within 24 hrs. This is so aggravating! The waiting time for the phone itself isn't what makes me angry. It's the fact that what's they cell you their product, they brush you off. Is the cheaper price worth this? I don't think so! And what choice do I have but to 'wait' for them to reply?
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