On February 2009, we signed a contract to install windows in our 200 year old home. Mitch Bloch, the owner, was very curtious and guaranteed excellent customer service and waranty on all our windows. Don't let his charming personality fool you! After spending approximately $10,000.00 on my windows, I noticed that the caulking was coming loose. Luckily, I was getting more work done on the facade of the house so I wasn't worried as the general contractor agreed to recaulk for us. I started to notice that on windy days, the some windows in house whistled and hissed. Two of them being in my bedroom!
When I called to tell them that this was happening, Marcy, the customer service rep, started screaming and yelling over me. I couldn't even get a word in edge-wise to tell her that I wasn't looking to blame the company, I just wanted them to send a professional out to get me an opinion as to what might be causing this noice. She refused to listen to me and continued to blame this whistling on other things. After insisting I speak to a sane person, the phone was tossed to another rude person who told me that for a $85.00 service charge he would send someone out but not to expect to get anything out of it.
In all my years of owning my own business and being in retail, have I ever met a more rude group of people. Mitch promised that this company has been in business for 20 years and that they take care of their customers. I couldn't even get Marcy to listen to my complaint, never mind take care of it. They are basically raving lunitics who take your money and then feel they have the right to treat you like a piece of garbage. I'm so disappointed that I can't even get a simple request addressed. Furthermore, I am furious that they feel they have the right to blatenly disrespect their customers!
Sincerly,
Suzan
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