For so long we were told how great is it to have wireless internet. We've had dial-up for 7 years. So we decided to take the plunge. We ordered wireless internet service over the phone. Gave them my credit card number for the satellite dish. Upon installation of satellite dish my husband was told a "special pole" would have to be put in the ground for it. At $125., or it wouldn't be under warranty. I called WildBlue and after being on hold for a VERY long time I was told they would do nothing to waive the charge. I was never told about this charge before. So I paid the installer with a check. Days after the setup I spent more time trying to get online than actually being online. Two and a half weeks later the installation man came to my house with the contract for my husband to sign. I told him how bad the service had been and that I didn't want it. He told me since the contract hadn't been signed that we could probably get a refund. So he threw it in my garbage can on his way out of my house. I called my credit card company and told them I was disputing the charges for the satellite dish and one months' service that WildBlue had already put through on my credit card. Without a signed contract I do not understand how they could legally do that. My husband then called WildBlue to tell them we have no contract and we want a refund for everything. After being on hold for lengthy periods and passed around from person to person and still nobody would give us a resolution. They have charged my credit card for another month's service. I unplugged their modem and am not even using their service. I went back to dial-up. He called three different times in two weeks and no satisfaction. They say they will look into it and call you back the next day. Never get a call. I sent a complaint to the Denver BBB. TWO weeks later WildBlue's response was about a customer that isn't even my husband's name. I've tried calling their legal department. No success. After 5 different phone calls I CALLED Denver BBB. They suggested that we send a complaint to the FTC. I called the FTC and filed a complaint them, but they don't take on individual cases but would look for a trend. I don't know what else we can do at this point. We really can't afford a lawyer.
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