My wife had previously had an Earthlink account which was cancelled over two years ago. She started seeing automatic withdrawals from her Wells Fargo checking account and went into the bank. The ONLY information Wells Fargo would provide is the transaction reference #. I contacted Earthlink, they confirmed the account was closed but the deductions continued but the Wells Fargo information was not enough data for Earthlink to track the basis for the transaction. Wells Fargo would NOT block these withdrawals so the only recourse was to close her checking account and start anew.
On Sept 12, 2007, my wife's Wells Fargo account was again the subject of an unauthorized +$400 deduction by Comcast. In this case, my wife has NO affiliation with Comcast at all. Again the same drill with Wells Fargo... transaction # only.
I have been in contact with Comcast but it seems unlikely that we will have a more favorable outcome than w/Earthlink.
We do NOT understand how Wells Fargo can just allow anyone to Take The Money Any Time and continue to do so even after the account owner denies responsibility.Read Next Complaint >>