Washington Mutual Bank Complaint

Burden of Proof - Service(or lack of)

- 1- 800 customer Service Line
I Purchased insurance on line thur pay pal credit card the next day I noticed that the charges had been taken out of my private acct. I contacted my bank immeditly as to cancel the charge and was assured that the payment had been cancelled and that I would find my maoney back in my acct. that day. I got up the next day to pay my bills only to find that they had taken the money and added 3-$34.00 over draft charges to my acct.I called my bank again explained that I had just gotten this fixed the day before and was pretty much called a liar.I have now spent almost a month still trying to get help on the matter. My bank is now refusing to give it back,they say that it was an autherized payment and that if I can't prove it then I Won't get the money back. My biggest beef is that they are my bank I thought they were here to help me if this was to happen. I have found out quickly that they are rude and arrogent about their services. and as soon as I get this back( Because I am not going to just give them my money for such crappy service)I will never do business with them ever and will warn others that this bank does not protect it's customers.i have been dealing with this matter since the 18th of May 2008

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