If you have all the time in the world to wait after someone steals your money at an ATM clear across the country this is the bank for you. They tell you they will check it out and send you a form to fill out and mail back and then after 10 business days they will let you know. I had my card with me and rarely use it so I can only assume they gave someone else the same card and pin. I want everyone to know this bank does not take fraud seriously when it comes to it's customers. But if you are a thief, then you have the green light. No customer service here! Washington Mutual Bank does not get the money back to you in a timely fashion when they know it is their error, They also do not advise you to go to the branch to expidite the matter, they do admit that their NEW mastercards have been having quite a bit of problems, but they are in no hurry to fix their error!
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