On December 10th 2007 I purchased an xbox 360 for my son as a Christmas gift. Christmas morning as my son tried to connect the ac adaptor to the console he realized it would not insert. The next day I spoke to xbox 360 customer service and explained the problem, They asked me for the serial number on the back of the xbox360 and I was instructed to return or exchange the Item where I had purchased it. On December 27th 2007 I went to Wal-mart to either exchange or get my money back. Customer service then said to me that I did not purchase this xbox 360 at their store and I told them yes I did here's my receipt, and customer service went on telling me that the serial number on the console was not from their store. I was totally outraged at the fact that wal-mart claims that I made this xbox 360 purchase else where.
The store manager was called and rudely pushed the box across the counter and said when you bring us the right console we'll give you your money so please leave the store. I stood back and reply this is the Item I purchased here on December 10, 2007, then the store manager said you're not getting a refund this is not our Item "leave the store" and I replied call the Police because I'm not leaving until I get a refund or Exchange the store manager said Okay we will call the Police and have you escorted out the store. When the Police officer arrived and we explain the situation, He then got on phone and it turns out that this console was sold some time back somewhere else.
Then I was asked to leave the store by the Police Officer. When I got home completely humiliated and outraged on what just happened, I immediately called xbox360 customer service and explained what just went on, customer service checked the serial number and it turns out that the xbox360 console is refurbished and has no Warranty. Please Help resolved this problem. I paid 370.92 for an Item that was refurbished and packed as new. My son now has no Christmas gift and I'm 370.92 short
Sincerely Mr.Gomez
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