We have had telephone service with Vonage for over a year. In February we sign a one year contract with them for $249. About a month later people we were talking to reported to us that they could not understand us. I called Vonage and they said it was our broadband provider signal. I called the broadband company and they had me hook their moden directly to the computer. The signal was fine. I called Vonage back and they had me try one thing after another. This went on nearly dailly for more than three weeks. Occassionally the line was good, but most of the time it was not usable. Finally I told them that I could not go without a dependable phone any longer and changed service to a different company.
I then called and asked for a refund of the nine months thatwe did not use on our year's contract--$186.75. They have refused saying that it was a contract. I claim they did not fulfill their side of the contract by providing me with dependable phone service and they claim I signed a contract and they were working to fix the problem so they owe me nothing. I have talked to two agents, emailed and talked two supervisors and they all have refused to make this right.
I am waiting now on the phone for another supervisor and have been on the phone for the last hour and half trying to get this straightened out. She has just repeated the party line that because of the contract they can not refund the money.
I would appreciate any help you can give on this. I think it is a total rip off when they don't provide the service they promise and still keep my money.
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