I tried to cancel my Vonage after 6months of terrible service. First they wouldn't listen to me and kept trying to talk me into staying. Then, they btried telling me the new company we were switching to would not be good after a year. Then, they said I didn't have to send back my Device it wasn't any good to them anymore. When another rep said yes send it back and we will not charge you $49.00 for it. But they would need a tracking number. So we shipped it back USPS with delivery confirmation and I sent them the tracking number. When we finally got our new service then Vonage was blocking calls from any friends that had Vonage also. So we couldn't receive phone calls from other people we know that have Vonage as a phone company. THen. they wanted to charge me a disconnect fee because they said I was cancelling before my two year term even though the service was never clear. And the another Rep said I was going to be charged a disconnect fee because cancelling before 1 year. As of two weeks later Voange has not released the phone number so friend and family can call us... And they have the tracking number. Plus, now they have added a charge when by Jan 10-2008 We tried to stop using Vonage. They stillhaven't let us go...
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