On my way back to Boston from Bermuda, my flight got canceled and I had to spend about 6 hours in the airport. Thought I would kill sometime by checking emails and as well as monitoring my flight statues. I used my aircard for 1.5hrs. did not watch a movie, did not play a game, did not get on Youtube, did not download any picture, all I did was checking my emails and flight statues. When I got my bill, it was almost $900. It’s almost like $15 per minute. I could not believe it. so I called. They told me it’s roaming charges….blah blah blah….I thought this is the most outrageous thing that ever happened to me my life. I did expect to get charged, may be something like $40 or $60 for doing simple things like checking emails and read news. Had I known this would be so expensive, I would just sit there and pick my nose instead!
I have been with Verizon for more than 10 years beginning when they were called something else. I have never seen anything like this. Few month ago when I walked into the store to replace my phone, the sales person told me this, the aircard, would meet my lifestyle. I didn’t even question her and gladly bought one right away. Thought she was helping me out and I appreciated it. And also thought I trust Verizon and they would never let me down. I am ok with paying $69 per month for the 5GB even though I only use it once a month. I do have internet services at home and work. I don’t mind paying this. However, this is just a robbery and illegal. If the charges are going to be so extremely expensive, why can they post a warning like other internet sites for something like: you are about incurring $15 per minute using the Bermuda service, would you wish to proceed?” I would shut this thing so fast like I am trying to stop an explosive object. When you buy a book from Amazon.com, they warn you before charge anything to your account b/c they are smart enough to know that if they don’t do that, they know you would dispute with the credit card for charges you don’t agree, and it would cost them more money to fix that than giving you the warning. Here with Verizon. Once the aircard is on, it’s too late.
I am ok with paying. I think I am more than generous. But it has to be reasonable. You can’t just rip people off like this. This is just outrageously.
I did not know checking my emails and reading some news off the internet would actually affect my life as my bill is about $900 and it would clean up my savings. This is wrong. Verizon is shrewbiz. Aircard is evil.
I am trying to get it off but having a hard time. They are not taking it off. I asked the manager when was the last time she had pay for something that cost her almost $1k. if you know the charges are so expensive ahead of time, would you still want to pay for $900 to check your emails and read news?
It’s simply unfair and it’s robbery!!! They have deprived my rights for making decisions. I will fight it. No matter what kind of trouble I am going through, I will fight it!
Read Next Complaint >>