My family has been a Verizon Wireless customer for years. Two of our phones were not working in November and December of 2005 and Verizon tried to do a software update that did not work. So at the end of December, 2005 we decided to go to Cingular. The most recent contract renewal was to expire on February 16, 2006. We wanted to keep our existing phone numbers so we transferred the numbers to Cingular. I paid Verizon the cost of service through February 16th since I was under contract to do so. They are now telling me that I owe a $700 early cancellation fee even though I paid them through the end of the contract. I contacted the FCC and they asked Verizon to investigate. Verizon investigated and said they told me I needed to come back so they refuse the waive the $700 charge. I am shocked that a company like Verizon would act in this fashion and I am disappointed that the FCC leaves it to the company to investigate itself. Can anyone help?
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