I purchased the Verizon FiOS bundle (cable, internet, telphone). When I moved out of my townhome, I cancelled the services. I paid the final bill and moved on with my life.
Unbeknownst to me, Verizon actually takes the money and splits it among its many departments even though they proudly advertise their "one bill" for the bundled services. Although I paid my bill for the supposed single account, Verizon actually unbundled the account into separate subaccounts and proceeded to underpay one subaccount by $56.15 and overpay another subaccount by about $60.00. Verizon then sent the $56.15 to a collection agency (CCA) for collections. Verizon never informed me of the underpayment.
Today, I spent over 6 hours trying to get this straightened out. No one was able to net the two accounts (even though they are advertise as one bill . If I pay the collection agency it will go on my credit rating.
None of the departments talk to each other and they don't really know how to fix the problem. Maybe if this gets a little publicity, Verizon will do something about this huge problem with its billing system.
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