On Friday, 2/18/11, we lost internet connection. We were told it was due to a faulty powercord. On Saturday, 2/19/11, after further testing, they deemed the problem to be a faulty router. In each instance, we were told a "new one" would be shipped to us priority. Emails were sent to me confirming the order and giving a tracking number for UPS. Neither number was correct. Additionally, on Saturday night, I was told I could use "Hotspot" through my cell phone to log into the internet - I am a full-time online student and I work full-time - under the premise that I would only be using it for a couple of days, until the new router came. It is now Wednesday, 2/23/11 and I still have NO ROUTER, NO TV, but the phone is working again. According to Verizon, the phone now works, TV and router for internet are "working," just not properly so they will only credit me for the 6 days. I am paying for services I am not getting and for a service that I should not have to. They shipped the router to an address I have not had in OVER 4 years, but are claiming the delivery was made and signed for. It does not seem to matter that they delivered to the wrong address. Everyone is sorry. Everyone "understands" how I feel. But no one can tell me when it will be fixed. They will send a tech out but I have to be home. That means a day off from work. I have already lost points for assignments I wasn' table to turn in and I have another final coming due. ANY help would be greatly appreciated.
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