On June 27, 2007 my son ordered land line service and direct TV from verizon. He needed to put a $100.00 Deposit. He did this by electronic check over the phone from my checking account. The next day we canceled because we were misled about the deposit being for both the TV service and land line service. He was told that it would take up to 3 weeks for us to receive out money back.
Understand that they took the money out immediately.
Back in July we started calling for our refund I spent at least an hour if not more being transfered from person to person no one could help me. Some of the personnel were very rude some tried to be very help full.
I have called again in August and again in September. Now the problem is I need proof that I paid the $100.00 The bank and verizon did an ach check pay. There is on actual check only the deduction from my checking account. Verizon has my confirmation number that I paid this. I did send the information and I am being told, if they accept this proof, it will take up to another 6 to 8 weeks for repayment. I have already been waiting 3 months. I think this is long enough. Also they may not accept the proof that I sent to them when I call it takes at least an hour on the phone and at least 5 or more people. Can some one please help get my deposit back.
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