This is truly a horrible experience for me! I called Verizon several months ago (regarding a simple billing inquiry). The answer was verbally given to me. To my amazement, I found a box from the teleproducts department of 'Verizon' at my front door. I opened the box and found a telephone. I had not at any time requested that a phone be sent to me. I was not even asked if I wanted to purchase any telephone products at that time. I reported that the phone had been sent (via telephone). They sent a prepaid label for the return. I should have immediately sent the phone back, but I admit I held on to it for a while. It needed to be sent back by UPS. That was where I made my mistake. I was not told that there was a time limitation regarding the return. Apparently, they were just trying to sell this phone. I did finally retape and send back the phone several months later. Mind you, I had not opened the packaging of the phone. It was like new. I would not even be able to tell someone how it looked (except for looking on the outside of the packaging). Honestly, I could not even tell someone that. I never opened the phone!
Now, it seems that they are charging me for the months that I had the phone. I am still being billed even though I never requested or opened the phone! On top of it all, the representatives in teleproducts have truly NOT been 'consumer-friendly'! Around the middle of July, one gentleman stated that they 'did not have to take back the phone!' When it appeared at my door the second time, I had to return it again at my expense. He gave me until August 18, 2006 to return it again. I only got credited $24.56 for a telephone that I never requested or used! In fact, I never opened the box for the phone. Please assist me on this matter. I am not sure if I should pay the entire bill at this time or not. I do not want my service to be interrupted. I will need to decide today because the bill is currently due.
Read Next Complaint >>