On my April, 2009 Verizon One-Bill, I was charged $9.99 for "Premium Test Messaging". Not knowing what this was, I contacted Verizon (a real pain) and was told it was applied by Go Live Mobile, aka SMS Gamer Info. I called Go Live Mobile and they said they would make a refund. Lie -- never saw anything. A credit did appear on the May, 2009 Verizon bill, along with a letter explaining the credit may take up to two billing cycles. But then the June, 2009 bill arrived and the "Premium Test Messaging" charge reappeared. I attempted to contact Go Live Mobile a good dozen times and could never got through, as "all our agents are busy". Upon calling Verizon Wireles after the second incident, I did get them to initiate a block on these scams, so we'll see what happens in the future. The party line is that all phone carriers are subject to these add-ons and cannot do much about it. But this was an inconvenience that should have never happened in the first place. It sounds to me that some legislation is in order.
Read Next Complaint >>