Verizon Wireless Complaint

Unauthorized wireless phone charges - Text messaging service charges

- Maryland

On my April, 2009 Verizon One-Bill, I was charged $9.99 for "Premium Test Messaging". Not knowing what this was, I contacted Verizon (a real pain) and was told it was applied by Go Live Mobile, aka SMS Gamer Info. I called Go Live Mobile and they said they would make a refund. Lie -- never saw anything. A credit did appear on the May, 2009 Verizon bill, along with a letter explaining the credit may take up to two billing cycles. But then the June, 2009 bill arrived and the "Premium Test Messaging" charge reappeared. I attempted to contact Go Live Mobile a good dozen times and could never got through, as "all our agents are busy". Upon calling Verizon Wireles after the second incident, I did get them to initiate a block on these scams, so we'll see what happens in the future. The party line is that all phone carriers are subject to these add-ons and cannot do much about it. But this was an inconvenience that should have never happened in the first place. It sounds to me that some legislation is in order.


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Reader Comments:

Posted by DanBakerDev on 07/16/2009
Has anyone found a way to get Verizon to reverse these bogus charges or to sue the company to stop them? Why can't people dispute these things like you can with Credit Card charges?

Posted by poco80 on 10/29/2009
Verizon could not provide service and refused to let me out of my contract. I moved to AT



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