I purchased 2 air conditioners from Ubid.com back in September of 2009 from one of their local sales that they had in Ft. Lauderdale. I was told by the sales person that if I purchased the 3 year extended warranty for them that they would be covered for anything. When I left there, I was given only a sales receipt and a pamphlet for the extended warranty (through Banker’s Warranty Group).
Well one of the A/c units is not working and I need it repaired. When I call the # listed on my receipt which is Ubid.com, they refuse to help me. Elsa and Michael at Ubid told me that I need to contact Banker’s Warranty Group. I contacted them (BWG), but they have absolutely nothing on me nor my purchase. BWG even told me that they canceled warranties from them and refunded Ubid, but I NEVER saw anything back from them! When I called Ubid back, they say that their hands are tied and there is nothing they can do.
I paid for 2 extended warranties and now there is nothing that they can do? I have been calling and have given the run-around now since October of 2010 (7 months) and I still need to have my A/C repaired.
I’m sure that I’m not the only one that has had this problem. When I was at the sale there were hundreds of other people there making purchases and I’m sure that quite a few of them purchased extended warranties as well.
What are my next steps in this process? Can Ubid tell me that they are not responsible for me not having an extended warranty?
Any help would be GREATLY appreciated.
If you need more information, please contact me.
Thanks so much!
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