This is just a brief synopsis as to what transpired, there is much more to the story if you decide to contact us.
On 1-9-2010 0f this year we rented a 17' cargo van from the U-Haul facility in Canton Tx as well as a car carrier to haul our personal vehicle on as we were moving to Las Vegas, NV. On 1-10-2010 we had stopped in Weatherford Tx at the Best Western motel. When we got up early the next morning we discovered the cargo van as well as the car carrier and our car had all been stolen leaving us with only two changes of clothes to our name. When we rented the cargo van form a lady named Rhonda in the Canton Tx office wanted us to purchase extra insurance from them to cover and I quote "this insurance will cover everything except acts of god". Well, after filing the police report we then called U-Haul to advise them and to file a claim for the loss to our belongings, they gave me a # to their insurance carrier Republic Western. In one short conversation they said "oh, we don't cover theft", then I proeeded to tell him what Rhonda had told me from where we rented the U-haul from at which time he hung up on me. With the receipt in hand that clearly states that it covers loss of cargo I sent an email to the U-Haul website and told this story to them which they replied: ( I can't copy in reply due to email confidentiality on their part)
After calling this # and telling the story yet again to 4 other people that I kept getting passed around to it was revealed to me that "U-Haul owns Republic Western insurance co, so it is looking like a total scam that they are running with no intentions of paying any claims even though the additional insurance they sell is what we bought. I'm thinking that this is not a local or Texas scam they are running but yet a system wide one that needs to be exposed to the entire public. As if losing everything we owned isn't enough, they tapped our debit card for the entire week that we had planned on using their equipment rather than the two days that we had it. I have no basis other than a gut feeling that there may be some sort of internal connections to some of the thefts that are occurring. I know not all of them are because we know there are a lot of thieves out there but I feel that a considerable amount of deception is waiting to be revealed. We have since gone ahead and moved to Las Vegas to try and start over as My wife and I are both disabled and were needing to get to a dryer climate for my wifes asthma as well as my Parkinson's. We will be getting a land line phone beginning on Friday 1-22-2010 when our phone # will be 702-685-4104, but we currently still have a cell # 903-203-9520 for a few more days. We hope to hear from you soon, and thank you for your help.
Ron and Dawn Ferguson
4175 s Decatur blvd # 158
Las Vegas, NV 89103
702-685-4104
Read Next Complaint >>
