I received an add from TRS Home Furnishings, which was attached to the front gate of my home in Las Vegas Nevada. I called the number on the flier, 702 649 1611, and someone named “Marvin” answered the phone. I expressed the fact that I do not appreciate ads being attached to my home, garage, or front gate and do not purchase anything from companies that do this, as the ads tend to fly around our neighborhood and create litter. Before I could finish my sentence “Marvin” hung up on me. I called back and asked for a manager and it was the same “Marvin” that had hung up on me. He said he “wasn’t going to listen to me bash the way his company does business.” This is rather shocking to find out that a business does not want feedback from those they are targeting for business. I asked for the owner of the business, he told me to look it up in the Yellow pages, and hung up on me. I believe at this point I let him know that he was a jerk. I then called the other number on the ad, 702 645 5679 and explained what just transpired to the young lady on the phone. She agreed this was unacceptable, and directed me to 480 968 7570, which is their corporate office. I called this number around 11:30am and received a recording that the office was closed. The recording also explained the hours of business as 8am to 5pm. I sent an email to the eamil address on the corporate website, but it came back as undeliverable. I finally got through to someone at corporate by entering extension numbers until someone answered. It was the Human Resource manager. I told her my story and she said I would need to leave a message with customer service and they would have a District Manager call me back within 48 hours. In the meantime, I convenced her to give me a first name of the real manager at the local branch, so I called him (Ken or Keith) and he yelled at me and asked "who do you think you are calling our place of business to complain about the way we adverstise. If you don't like it throw the ad away and don't bother us." I suspect that a company who treats folks in this manner over the phone would not be much better in person when it comes to customer service. I looked them up on the BBB website and found an unsatisfactory rating, which is not surprising. This reaction from TRS Home Furnishing has definitely convinced me to never purchase product from their establishment. I don't go to their business and place garbage on their front door, and do not appreciate them coming to my home and leaving their unwanted ads = garbage on mine. These types of ads are becoming a nuisance as they blow all over the neighborhood making it look trashy. There must be some way for consumers to stop these ads from being stuck all over their personal and real property. Obviously, by this example of presenting my complaint to TRS Home Furnishings, they couldn't care less about what their targeted market thinks.
As you can guess, my first impression of TRS is not a positive one. I will not ever shop at TRS, and I will definitely NOT recommend TRS to anyone that I know.
A Las Vegas Resident.
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