My husband and I have a loan for our 2003 auto through TRIAD Financial, back in November of 08 I contacted their company to see about a deferrment for December. I have all the information from the CSR I spoke to allowing me to do so and she e-mailed a deferment form that was to be signed by my husband and I then faxed back. This was done but I never received a letter stating that it had been received or a letter stating that it was my copy of the agreement like my husbands Citifinancial did when he did the same on his car. I figured it was a different company so they worked different-I still tried calling their customer service to ask but was not successful due to their their high volume of calls. My payment after the deferment was due 1/21/09 which I have a printed statemnt that I paid by their company and my bank. Everything seemed fine until I received a statement saying I owed $835 I thought maybe they sent out the letter before the posted amount, the calls began and the statement then said I owed $1600 and something. I've been paying every month and I have proof. Yesterday as I walked out of work with my 5 year old ( I work at a public school) the parking lot was empty and my car which I knew I parked there was gone. At first I thought it had been stolen since that area is pretty bad and cars have been known to get stolen at times. I looked for signs of glass on the ground but nothing. So I went back into the building called my husband who then called Triad and they told him they had schedule for my SUV to be repossessed for non payment of December January and our current month of April. Now they want us to pay $2000 to get it back-I should not have to because we have paid as agreed. Please help I need to make a living and continue my schooling without my car I can't help my family of 5. Please help!!! Also, pulling Triad under search showed many complaints about their fair practices I wonder if I'm one their many cases.
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