We booked a hotel though Travelocity for a one night stay in Niagara Falls. Initially we intended to stay one night. We later made time from work to spend a second night and called them to add a day to our room. They were happy to do so and sent us an email to confirm. They did not mention the price of the new room. What in fact happened is the agent upgraded the room and instead of charging 97.90 per night they charged $158 for the added night. When we called (after getting the email) they would not budge. We tried speaking to supervisors but they would not be reasonable even though it was THEIR mistake. These people will NEVER get our business again and we will take them to small claims court and sue (We are not rich and this will be the first time we sued anyone). We will then publish the results.
Read Next Complaint >>
