I am on a tight budget, my husband lost his job, my mom placed money in my account so that I can have a white Christmas with her and my children in Nebraska. I found the most inexpensive airline tickets through Allegiant Airlines. My kids were so excited to spend their first white Christmas with their cousins, grandma, aunts, and uncle in Nebraska. I woke up this morning called Allegiant Airline customer. service for weather advisory. I was told everything was fine, I asked their representative if children needed to be present to check in, she said there was no need to be present, as long as we had their passport. I live 10 min. from Meza Gateway airport in Meza, AZ. Following their instructions, my husband and I headed to the airport and did the pre-check in, but were told our kids had to be there. We checked in our luggage. They issued my husband's and my boarding pass. We were told to go back to her, not to stand in line when the kids were present. When we returned, we went straight to the counter attendant and said passengers were already boarding and would not allow us to board. She stalled and delayed calling her manager, wasting 20 minutes. After much insisting, she finally called and was told. I honestly feel that if she had given me the boarding passes for my three children, we would have made it. After much frustration, trying to contact someone, I found out that this airline does not have anyone I can speak with or get answers. My luggage and kids' Christmas presents are in Grand Island and I don't even know how I'm going to get them back. They want me to purchase new tickets. This was supposed to be a great Christmas. Now my kids are so saddened because we will spend Christmas without our loved family members or presents. Please help. I called BBB and I just found out that that airline has had 170 complaints in the last three months. There's absolutely no one that could help me. I can only speak to reservation agents and was given a P. O. box address to submit a concern. I can't believe that my wonderful Christmas plans have turned into such a nightmare.
Read Next Complaint >>