I had Time Warner Cable TV service. I decided to add Roadrunner and Digital Phone service. It was installed on October 23, 2007. As soon as the installer walked out the door, I had no Roadrunner or phone service.
The first service man was out on October 27, 2007, to fix it and it worked for one minute after he left, and it was out again. Then a third service man came. He was very thorough and said that if it does not work now, it is not going to work. It took about and hour and it didn't work.
On November 10, 2007, just 2 weeks and a couple days after the install, I called Time Warner and told them I wanted to cancel the Roadrunner and digital phone service. I disconnected the phone, returned the Modem plus a TV Box they said I needed and charged me $5.00/mth for to the local office. My phone company said that to keep my phone number, which I've had since I moved here, Time Warner has to "port" the number back to them. I called TWC about this and they said it will take about 10 days. They never ported it back and I finally had to have my phone number changed. This was a problem because I have a non-published, non-listed phone number, so now nobody knew my phone number.
On November 23, 2008, the company of my choice installed the phone with a new number and for the first time in a month I had a phone.
Then the bills started coming. For their service from October 23, 2007 to November 10, 2007, my first bill due December 10 was $294.99. I called and they told me I had to talk to a supervisor, BUT, there are no supervisors around, they will call me back in no more than 2 days. No Supervisor ever called back. I did send in $65.00 for what I thought should cover the TV Cable.
Then the payment due January 10, 2007, was $454.91. How did it go up $159.92 when all I had was TV service and I paid for that. Again I called, they couldn't figure it out and said a supervisor will call back, never did. Again I did pay $65.00 for the TV cable service.
Then I started coming home to messages on my voicemail saying it was Time Warner and I better call them back or they will "interrupt my service". There were 3 to 4 messages per day. I knew that I was paying for the TV and that was the only service I had. I couldn't deal with them on the phone anymore. It was really making me physically sick. It was like talking to a wall.
Finally on February 13, 2008, the service was turned off. I could live with that, but I cannot even get my local channels without paying $6.71 for "basic" service. I called again that day and they said the only way I can get my service turned back on was to pay them $294.99 for service I never had.
In addition to these ridiculous bills, I lost 3 days of work waiting on their service men (I am payed hourly); I also work at home at night on the phone. Needless to say, without a phone for three weeks I had a substantial loss on that and almost lost the job. In total I have suffered a wage loss of approximate $1,000 over this.
I just want my TV back!
My final question is, how can one company have a monopoly on cable services in AMERICA? And one company in my area has a monopoly on the phone service. What happened to deregulation? And why are these utilities not under the Public Utilities Commission regulations?
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