Because of an Ad that I received in the mail suggesting lower prices & better services, I decided to switch from my current phone company,Verizon to Time Warner.On Saturday,Sept.29th,a Time Warner service technician came to my house to have the work done. He clearly did not know what he was doing,so I cancelled his service and at the same time called Time Warner to cancel the telephone switch over that was to take place that coming Monday October 1st. Well, that was when my nightmare began.
Time Warner told me that the order was cancelled as I requested, but that I must still call Verizon to make sure that I do not have any service interuption. Early Monday morning October 2nd. I called Verizon to make sure that my request was honored. They told me that there was no request from Time Warner to cancel. I called Time Warner again and told them what was relayed to me by Verizon and they apologized and said that they will take care of it. Wednesday morning about 1:am, I tried to call my home phone on my way from work and could not get through. My phone was disconnected. Early Wednesday morning, 8:00 am I callled Verizon & Time Warner from my cell phone to get this resolved and cannot make any progress. I have literally been on the phone from 8:00 am to now 3:10pm(literally) to try and restore my services. Time Warner refers me to Verizon and vise versa. Neither one wants to do the right thing and restore my services. They keep blaming each other and keep giving me the run around. I am frustrated beyond belief that I do not know what to do. One of Verizon's supervisor suggested that I put in a new order which will take about eight days for me to get phone service. In the meantime, my sick spouse will be at home without a phone to call me while I am at work seventy miles away. How can these phone companies get away with things like these. Where is the justice?
I am not happy with Verizon's performance, but I can tell you that Time Warner is ten times worse.
Sonia Jacosb
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