On Wed. Feb. 22,2006, at 8:51am, I deposited my paycheck into my checking account at SunTrust bank, as I've done every week for the past several years. I pulled up to the drive-thru, deposit slip and check in hand, made my deposit for $892.66, collected my receipt, examined it for accuracy, and headed home. The next morning, I called to confirm availability of funds as I did each week only to discover that I had been credited for only $82.66. Computer error or human error, I know not which. I immediately contacted the main branch using the number on my bank receipt. I explained to the customer service rep that I had the receipt as proof. She imformed me that I needed to initiate a correction process that could take anywhere from 24 to 48 hours, and she gave me a reference number to track the progress. I then called the branch where the deposit was made. That rep asked me for the 2-digit number on the receipt ( indicating the teller's operator number I suppose). She then referred me to my home branch. The rep at my home branch confirmed that the correction process had indeed been initiated and that it would indeed be 24 to 48 hours in processing. Twenty four hours later, I contacted the main branch to track their progress, only to find that the complaint had not yet been received by the processor, and that it would take anywhere from 24 to 72 hours to process (not including weekends).
Read Next Complaint >>
