Walser Subaru and Subaru of America Complaint

Subaru Blues - 2009 Subaru Forrester

- Burnsville, MN
I just want to give everyone a shout out that if you are looking to buy a Subaru product because of reliability, think again. I used to be a firm believer in their reliability mantra, until I bought a 2009 Forester. It has been the biggest lemon I've ever owned and worst of all Subaru won't fix the problem under warranty. They claim that the engine was ruined due to lack of proper oil changes and when we sent receipts to verify our maintenance, they accused us of making up receipts (even though they came straight from the supplier). Basically they called us liars. Meanwhile we sent off a sample of the oil to an independent lab who confirmed the oil to be fine except for the bearing metal pieces from the failed bearing. An independent mechanic also confirmed that the piston rod bearing that failed had an improper clearance and was sheared off because of that. He said the failure had nothing to do with lubrication and any idiot could see that. They have had my worthless vehicle since February, it is still under warranty, I've spent thousands on rental car fees and Subaru of America still won't agree to fix it. I have a lawyer who is willing to take it all the way to trial because Subaru is at fault and the Minnesota Attorney General reviewed all of our paperwork and told Subaru that they were negligent. Subaru is still refusing to fix it and wants to charge us $6000 to replace our damaged engine. My primary complaint is the fact they can't just accept that occasionally during assembly things go wrong and fix the problem. Anyone who has ever worked in manufacturing knows this and can forgive it when it is remedied in a reasonable amount of time. I only wish I could be compensated for all of the upsetting moments I have endured paying for a car I can't drive. By the way, when my credit cards got maxed on rental car fees, I started sharing my son's 1984 Dodge Aries which happens to be in perfect running condition. It is amazing that it has run this long with our supposed inability to preform proper maintenance. I should also point out that my husband is a licensed aircraft engine mechanic. Our Honda has 290,000 miles and hasn't given us any trouble. Moral of the story: don't buy a Subaru. I know I never will again. Both Walser Subaru and Subaru of America have given us the run around and now Walser is threatening to charge us storage fees because our worthless car has not been fixed and removed from their lot.

Read Next Complaint >>








Email Story   |   Comment on this Story



Read more consumer reviews from Complaint Catalog -> Auto Repair


Home    Consumer Resources    Browse Complaint Catalog       Terms & Conditions/Privacy Policy    Frequently Asked Questions

Copyright 2005-2011 Complaint.TV       Questions? E-mail us: admin@complaint.tv