Replaced my perfectly good working washing machine with an LG "Cash for Appliance" qualified Washing Machine, because the State of California promised a Rebate of $100. The machine was purchased from "Best Buy DDC 724" located on 14315 Pipeline Ave, in Chino, CA 91710. Their Utility Haul-Away program is Californa licensed under the number CAR810. They deliverd the new washing machine and picked my working washing machine up for the required dismantling. Months later I received a card stating and I quote "Offer only valid for purchases made at California Retailers". After protesting I was told and it was later confirmed in writing that the real reason for the rejection was, that I purchased the new LG machine over the internet. I protested again. In the "California Cash for Appliances Program Terms and Condition" it states in section 2 "Out-of-State purchases are prohibited. Appliances may be reserved online, but must be purchased at a California retail location". I send a letter to Cash for Appliances department trying to appeal their decision and asked what it means and how do you "reserve something online". I did neither get information of how and to whom to appeal nor an answer to my on-line reservation question. I believe strongly I am along with probably thousands of other Californians being ripped off by the State of California duping us into helping reducing water consumption based vague and fraudulent promises. I would like to find out who else got denied similarly. Eventually I would like to turn over the information to troubleshooters on a California TV station, who interested to follow up on the story. All statements herein are fully backed up by written documents.
Hopefully a fair resolution can be achieved in end
Hans Neumann
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