Sprint PCS Complaint

I am getting billed from Sprint for 792 text messages (@ .20 each) over and above the 500 that are part of our plan. I am asking Sprint to provide me with a detailed listing of the text messages (just the dates and times) Customer service tells me they cannot. I know other phone companies send a detailed bill to customers - Sprint expects us just to pay the bill and trust that their records are correct. I can provide chat session detail about my conversations with customer service where they say they cannot provide detail. I have asked them to escalate and they ignore the request. I do not understand how a phone company can bill you but not provide proof.



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