I have a small contract with Sprint. I have been with them for about eight to ten years. Never any problems, bills always payed on time, good service, all parties happy. Last Sunday (August 26, 2007) I decided to replace my old cell phone with a new one. At the sprint store I spoke to a gentleman and explained. I just want to connect a new phone and disconnect my old one under the same contract. I bought a phone, the gentleman programmed it, and I was on my way. I was instructed that it could take up to four hours to become activated. It never came on. The following day I went back to the store and spoke to the same gentleman. After trying several things he thought there was something wrong with the phone. when I questioned the price, he offered a phone that was free after a rebate if I extended my contract for two more years.
I accepted the deal, he programed the phone, and I was happily on my way. The phone never worked. that same night I called technical support. he gentleman kept me on the phone for slightly over an hour. He even received help from another technical support advisor. He said in two hours it will be activated. It never worked. The next day (Tuesday 28th) Over the course of the day I spoke to five or six different people.
I was on the phone for hours. At first I was told that a supervisor would call me back and explain whats going on. Never called back. I called them and was told it was still being investigated and they would call when they find the trouble. They never called back.
Wednesday the 29th I called tech. support and demanded to speak to a supervisor. After holding for a few minutes he told me that there is a ticket on the problem and they will call me when it's solved. He also said that the supervisor couldn't tell me anymore. Today is Thursday evening the 30th, five days into this problem. We can go to the moon faster than that. If I walked into a Sprint store and opened a new account. I would walk out with a working phone within minutes. I admit I don't know the workings of the company, but I don't think this falls under the category of rocket science.
At this point the situation has gone much further than a simple phone exchange,I would like to know why.----------
PLEASE HELP--ANYONE.
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