After canceling my sprint service I was told that the early termination fee of $150.00 would be waived. After 2 weeks I received 2 statements in the mail, one with a late charge. I guess it's common practice for the reps and so-called managers to be "nice" to customers only when they feel they're getting something out of it. I was told on 2 separate accounts by Kirby that this after I inquired about the bill that the rep should not have told me that and that she would be reprimanded but I still have to pay the bill and that there was no one else that I could speak with. There has always been an instance when a rep will tell me anything and later I feel the effects of that lie in some other way.
Bottom line: sprint is pathetic and sees all customers as an annoyance once they have signed a contract, but will continue to try and scam you for an upgrade.
Read Next Complaint >>
