Spirit Airline Complaint

Where's the plane, where's the plane

- Detroit, MI
We booked a round trip vacation for four people from Detroit to San Francisco on Spirit Airline for my mother's 76 birthday. When we went to return home we found that Spirit had discontinued service from SF to Detroit, leaving us stranded in SF.

In order to get home we were required to purchase one-way tickets on Northwest at an cost of $750.00 each. After trying every avenue available to me to contact Spirit, I have given up. They took our money for a flight (plus baggage costs) that they knew was not going to be available. We feel that they should reimburse us the second leg (plus baggage costs) of the trip, as well as the cost to fly home on Northwest.

This has been a very trying and emotional ordeal.

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Reader Comments:

Posted by numsmom on 10/27/2007
I agree...Whether or not they knew the flight was not going to be available, they should refund all money paid for services not received from them. In this case, they should also pay for the additional expenses for these customers to get home. I think there should be some legal remedies for this family as well, if this airline does not reimburse them.


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