On August 2 we went to a Sleepys store in Rt 70 Marlton to purchase two mattresses for our daughters bunk bed. The sales person or in this case, manager, offered us a mattress for my wife and I, that was in clearance at the Voorhees NJ location. We had to go there anyway to pick up one of the girls mattresses we had purchased. We tried a Queen size Stearn and Foster mattress that was originally priced at $4,4000. It felt fine at the store. The salesperson assured us there was nothing wrong with the Mattress. That it was removed to make space for another model mattress and that that was the reason that it was on clearance. He was very convincing and we trusted his word so we went ahead and purchased this bed set.
Unfortunately after several weeks we noticed this bed to be warped. I called this sales person several times within the first month to let him know the mattress had serious problems with sunken areas that made us sleep either in a slant or far from each other. It has been a real nightmare with severe pain in the back and leg for both of us. I have been taking painkillers and my wife has been sleeping with our daughter, since the other mattress we purchased was fine. Finally when the sales person answered one of my phone calls, he had moved to the north near Newark. He tells me that when he called corporate or customer service they almost yelled at him, asking him why is he calling them. I don’t see any effort at all to correct this. I am aware that this mattress was bought as a clearance but we are going through hell with this and we cannot believe Sleepys isn’t willing to do anything.
After not receiving any response from the salesperson we decided on sending an email to their customer service. I received a call from a person in this department. In order to offset the situation he offered an employees discount. I went to Sleepys on Rt.38 in the shopping center, September 20th. I spoke to the sales person there, who just happened to be in the store when we made the original purchase in August. He offered me a bed that was on sale, a back saver pillow top. It was on sale for $599. This is the price that is being offered for anyone that would walk in the store. I have spent $1,300 and a lot of painful, sleepless nights to go to Sleepys and spend another $600 on a bed any other customer, not an employee but any customer can get. If the discount for employees is 40% I expect this employee discount that was offered to me by customer service to be applied to this particular bed that was offered by the store salesperson. This would mean the bed would cost $360.00. Just think after all is said and done we will be paying a total of $1,660 for a bed that is worth $600 to the general public. Besides this, we would be stuck with a worthless bed. The salesperson from this store, told me to call customer service about this again, since he cannot do anything about it. I did get in touch with customer service and they say that this is the discount they can apply. I cannot see that a company as large as Sleepys cannot exchange a bed that is clearly defective and that was dropped on us. We are still hoping to get some response; in the meantime we are having a hard time sleeping comfortably.
I just read a story very similar to ours in your website. I think there is a trend that needs to be stopped for the consumers sake.
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