I ordered shutters from AGI Group Inc on Nov 5th and was charged $995.46 at that time. I was promised 4-6 weeks delivery. On Jan 3 I called to find out where the order was. On Jan 17, they told me that there was a problem with materials but that they could start work at that time. I cancelled (by phone, email, and letter) on that date. The General Manager could not explain why no one had contacted me about the problem and said that it would take up to two weeks to issue the credit (since they "only do credits on Friday"). On Jan 25 the salesman said the inhouse request for a credit was being processed (conincidentally he was still taking orders for the same product). On Feb 14 the General Manager discovered that the order had been cut and that therefore no credit could be given. This was after VISA contacted them about the problem. This company has a loooong list of websites on products it handles; the CEO does not respond to emails or letters; they dropped out of the Sarasota CofC in July. I suspect that a large number of people have been burned on gaslights, propane tanks, umbrellas, mailboxes, screens, etc.
I have copies of all transmissions and recorded notes on all phone conversations, with who and when.
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