This company engages in deception marketing and fraudulent billing practice.
I was lured by one of their late night infomercials: 30 day free trial period on their trial package. Unless you call them before the 30 day trial ends, they will automatically enroll you in their automatic shipment program.
So I ordered their free trial package and this was when the deception start: first of all, it took them 2 weeks to ship the package to me, and 2 weeks later I noticed a charge in my credit card from Sheer Cover. I call the customer service and explained to them that I only had 2 weeks of trial( not the 30 days promised) and she explained to me that the 30 days trial started with the date of order ( even through it took them 2 weeks to ship it to me) and since the 30 day trial factor into the 2 weeks shipping time, I was enrolled by default into their automated shipment program . She then told me I can simply refuse shipment and they will process refund upon receipt of refused shipment. So I patiently wait for the arrival of the auto-shipment package. Guess what, it again took 2 weeks( they billed my credit card on the 12/12 and I did not received the shipment until 01/04 of next year! I took the package to the post office the very next day( 01/05) and received a refused shipment receipt from post office for returning the package to Sheer Cover, I called Sheer Cover again and they told me that I need to give them 4-6 weeks to process the refund to me!! Can you really believe this??????
Yesterday was 01/20 and I noticed another charge by Sheer Cover on my credit card, I called their customer service again and they said they had not processed my refund ( and I shipped the package back to them 2 weeks ago) and before they process my refund, they had the right to continue bill me for the monthly installment( balance on the shipment).
Don’t fall prey to this company: they purposely delay shipments to you so they can enroll you in their auto-shipment program while you believe you are still within your 30 day trial period. When they ship the auto-shipment to you, it will again be purposely delayed. Then they will lengthen the refund processing time so they can continue bill your account for the next 2 or 3 installment.
This company should be put of out business, Google search for “Sheer Cover Complaint” you will found lots of complaints again this company. I should have done this myself before I order the trial from them. Please do yourself a favor, investigate this company before you order from them.
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