A hot tub (Aruba XL) was ordered from choosehottubsdirect.com or Direct to Home Appliances or choosedirect.com- Owner Steve Barbarich and paid for in full by check. The check was mailed to the above company on April 2, 2010 via UPS. At the time of purchase, the contract stated that the product would be delivered in 10-16 weeks. We made several calls to the company starting on 06/26/2010. At that time a delivery was promised for mid-August. We began contacting the company again on 8/4/2010. Our calls were not returned. After several attempts to reach the company, we finally spoke with Lisa ( lisa@directtohomeappliances.com). We were given the run around for the next four weeks. As they had not delivered the product in the time specified in the contract, we demanded our money back. The company refused to refund our money. As of 09/03/2010 the company still said they did not have our hot tub ready for delivery. They continued to refuse to refund our money and offered an alternative hot tub with a new promised delivery date in 30 days. Since then, attempts have been made to contact the company by phone on 9/19/10, 9/20/10, 9/21/10, 10/11/10 and 10/12/10 with no success. As of today, 10/12/10, we have not received the hot tub and we have not heard back from the company.
A complaint was filed with the Better Business Bureau of Golden Gate and Northern California on 8/26/2010. After the BBB made several attempts to reach the company, all of which were unanswered we received notice from the BBB stating “case closed-unanswered”. We have since filed a complaint with the Federal Trade Commission, the District Attorney’s Office and filed another complaint with the BBB.
Since the company has not provided the hot tub in the time frame noted in our contract we would like a full refund of $6,466.99. The need for this hot tub was in part for therapeutic relief from lower back pain caused by a previous car accident. It seems we are one of several hundred in this same situation.
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