We have had equipment problems with this company starting in Sept. Recently in Nov. we were replacing doors in our home and when we were finished we made appt for 1/15 to have sensors relpaced and repair sensor in which they were out to replace/repair numerous times, we were charged 131.00 on this day. After the tech left I tried to shut of the chime he had set fo the doors and could not do it. I then called ADT and a tech walked me thru the same thing I was doing and it did not work, she also tried other tricks and relized the tech locked us out of the panel. The following morning the sensor we had problems with previously went off, and I culd not do anything about it, it took ADT 1hr 15min to call and inform me of the signal. At this time I was told I would have to power down the system (shut it off) She then said I would have to make another appt for 1/22. On 1/21 I received a call from ADT stating that they will not be out on 1/22 because the appt was not booked and the earliest would be 1/29. I told her at that time this was not acceptable and an emergency call should of gone out after my first call. I have called the local Mgr Mr McIntyre 4 times and left messagesI have spoken to a Mgr at the National level and he stated he would handle the problem and call me back on the 21, this was not done. I have called this company many times and have been bounced around with no success. I have an 83 year old Dad with cardiac problems and he has an alert button he wears in case of an emergency and due to our system not working it does not work, and I am afraid to leave him alone. I have filed a complaint with BBB and I hope you could look into this more deeply. They stated today when I canceled our service I would have to pay 99.00 for what I do not know, our system has been down for 2 months and I expect the 131.00 I paid for services on the 15th when the service call caused all the problems and I could not use my system. This company's customer service is terrible and they give you the run around. I would never recommend to anyone and hope you can look into this further so another customer does not hav to go thru what we have. I will be going with a new company. Thank you
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