We are having problems with getting our 18 month old top of the line Kenmore washing machine repaired under the Sears warranty.
We are now on our third service call for this washer within about 18 months.
It is taking way too long to have Sears select a service call. This time it was 3 weeks out. Then they didn't show up and scheduled another for 2 weeks out. Then after diagnosing the problem, ordering the parts, 2 more weeks out to actually fix. During this time we've been going to the laundry mat to wash our clothes for a family of 5. What if this had been our refridgerator? It is totally unacceptable that Sears only has 3 service technicians in our area. I've tried to elevate to the president and national complaint people but no response.
I'm frustrated and would love to get our money back on this lemony sort of washer. Sears says it has to break down 5 times within one year to be called a lemon. Let's do the math. If it takes 7 weeks to get a service call completed and we have a month in between each problem, that's 11 weeks per problem times 5 = 55 weeks, now we're over the year so we're out of luck I guess.
Can you help expose Sears for us. Please feel free to contact me as listed below.
Dissatisfied Sears Custom never to do business with them again.
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