DIRECT TV Complaint
Posted by jjs134 on 10/08/2009
I have been a dtv customer for years. I became dissatisfied with service and wanted to switch providers. I found out today about a $380 cancellation charge to drop service. I did not know about any cancellation fee. I never signed a contract. What the hell is going on. I didn't sign anything.
Posted by themulligan2000 on 07/21/2010
Direct TV is dishonest about the services you are signing for. When I turned down the $19.99 special as I was told it was for 2 years, I was told they had a regular price of $29.99 upgrade which I could have for a year. Well folks, the year is up and I've been told that I signed (again no signature available) and am responsible to read literature sent to me. I wrote the President's office and spoke to a very nice lady but to no resolve. She was informative and kind. I have communicated that they need to remove any commission based incentives as all it serves to do is deceive the customer. This was my first experience with any type of cable as I lived up high where rabbit ears sufficed so I'm really skeptical of trying anyone now. I also learned that I never own the box either and that is must be returned. Buyer Beware: Direct TV sales people lack honesty and integrity