Samsung Complaint

The TV was purchased on Thnaksgiving 2008. It stopped working
37 day after it was delivered. I have been told by both Samsung and the repair center that the parts are not available . I have been told twice it would be replaced and twice the exchange was denied. I was told the name of the shipping company, the model of the TV, to get the old TV returned to my house only to be told 5 days later the exchange was denied. I was old the claim was denied because their customer service department did not fill the claim form out correctly.

The company still does not have the parts to repair my TV. They will not exchange the TV. They are not upholding their manufacturer's warranty. Is incompetence or fraud?

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