I regularly donated to the Salvation Army drop near my workplace. One day, I dropped off two bags of books, around noon. I realized at two that afternoon that my daughter's brand new Nintendo DS was in one of the bags. I hurried back to the donation site, only to be told by the attendant that the truck had already come and taken the goods to the warehouse where they sort the items. It took a good five minutes of arguing, but he finally gave me the number to the warehouse. I immediately called the number, having to leave a message. I left a detailed message, describing the bags, the DS, the name that appeared if you turned on the DS (you can customize it) and the game that was in it. I even told them the name of the main character in the game as further identification. I got one call back, saying they were looking for it. Then nothing. I tried calling the main office and got the commuity relations officer. She gave me the name of the officer in charge of ARC and the warehouse. ARC is the service the sorters work for.
When I tried to call him, not only did I not get through, but I was rudely told by whoever answered the phone that the officer didn't have time to deal with me. That guy then put me through to the warehouse. I was told that they 'couldn't find' my DS.
Right. A bright pink, brand new, pearl DS in a black bag of books, and they couldn't find it. I certainly gave enough identifying material about it. Someone pocketed that DS and the game.
To make matters worse, my daughter is autistic, and she is obsessive about pokemon. The DS was hers (I can't afford to replace it) and the game was Pokemon Platinum.
I hope whoever stole it is enjoying his/her ill gotten gains. My daughter was and is heartbroken by this, and I've decided that from now on, I'll donate to clothes closets around here, and not the Salvation Army.
They've lost my trust and my business.
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