After living with two other families for 2 years in a 4 bedroom home as a result of Hurricane Katrina, I was estatic to finally get my own apartment and move on my own again. I purchased a dining room set with a table and four chairs and a living room set which included a sofa, love seat, chair and two end tables and a cocktail table. I spent over $2500.00 for these items. I had to do several returns because I was delivered "wet" furniture (as it had been raining severely each time the furniture was delivered)that wrinkled the fabric on two occasions. Three times, I had to return cocktail tables that had either scratches or knicks in the wood. I had to have technician come out to set up my dining room table because the first one didn't have tools to set it up.
I finally (after 3 returns of the wet, wrinkled, damaged living room furniture) was allowed to chose a new set. This set appears to be fine. However the dining room furniture and the end and cocktail tables are all by the same maker. The screws continually losen. I constantly have to tighten them. It is only myself and my young son, so only two chairs are used most times, however they all losen up after a few weeks. The end tables and cocktail tables only hold lamps and magazines and they rock and wobble terribly. THIS IS A JOKE!! I have NEVER had furniture (even cheap furniture) made this poorly. One of my dining room chair's leg broke because of the lose screws. I called Rooms to Go because I have a 1 year warranty. They had a technician come out who agreed that even he could not properly tighten the dining room or end tables and that they were defective. This is what he told me he was putting in his report and that a customer service rep would call me to allow me to pick out new items.
When I finally got a call from them, I was told that they would only replace the broken chair. I have tried to escalate this to a manager and I have never been able to speak with one. I missed a phone call or two from the same CSR and when I returned the calls, no one has ever called me back again. THIS IS A RIP-OFF. I have deferred payment and have not even made a payment yet on furniture that is completely falling apart. PLEASE HELP. The management will not return my calls and I feel stuck and helpless. I don't even want the furniture anymore. I want a full refund. This furniture can't even make the year warranty and I know that after the year is up, that it will just disentegrate. Please help me to get a refund. The store has records of my numerous complaints and exchanges that have occurred as a result of pooorly made furniture and false warranty claims!!!
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