Log of Triple A Auto Group Communications:
08/24/11
6:32 PM (ET) I texted DJ's mobile number asking him where is my engine.
6:31 PM (ET) I called DJ's mobile number, no answer mail box full.
08/23/11
12:45 PM (ET) I texted DJ reminding him that he is not taking care of me as he claim he would. And that he doesn't answer his phone when I call.
12:41 PM (ET) I called DJ's mobile number, no answer mail box full.
08/22/11
6:51 PM (ET) I texted DJ's mobile number asking him that this is how he is taking care of me by ignoring my calls and not delivering an engine as promised.
08/19/11
7:25 PM (ET) I texted DJ's mobile and he replied with: I will call you, I will tk care of you Jorge
08/18/11
5:33 PM (ET) I called DJ's mobile number [337-275-1571] voice mailbox full
12:30 PM (ET) I texted DJ's mobile left message that I have been lied to again and didn't receive a reply.
08/16/11
7:04 PM (ET) I texted DJ's mobile number and asked him where is my engine that he had said would arrive Tuesday? His reply was: It's still in transit Jorge, I hv family emergency.
08/12/11
4:00 PM (ET) DJ texted reply was that he was in a meeting and "your engine will touch down Tuesday!!!!."
3:59 PM (ET) I texted DJ asking him where is my engine?
3:57 PM (ET) I called Triple Auto no answer mail box full.
2:24 PM (ET) I called Triple Auto no answer mail box full.
1:56 PM (ET) I called Triple Auto no answer mail box full.
08/11/11
5:25 PM (ET) I called DJ he told me that its (the engine) is rolling towards California and the we will talk again tomorrow with the tracking number.
4:18 PM (ET) DJ called me said he needs to retrieve the information from the database and will call me back. Also told me to stay nearby the phone.
4:15 PM (ET) I called DJ mail box full.
08/10/11
11:13 AM (ET) I called DJ mail box full.
08/09/11
4:10 PM (ET) DJ called me back said the engine was ready to be shipped out soon but hasn't left the warehouse, will call me when it will leave, said that it would take about 3-4 days for transit.
12:33 PM (ET) DJ called me me back said he would call me back by 5 pm with a courtesy call.
12:13 PM (ET) I called, mail box was full.
08/08/11
1:56 PM (ET) I called DJ, he said he was at lunch and that he had an engine waiting to be shipped out. I told him I will check again with him later.
12:20 PM (ET) I called DJ said to give him 30-60 mins. and will call me back. "Waiting to see where he is at on the deal", was his reply.
08/04/11
12:21 PM (ET) DJ called me back had asked if I was ready for an engine to which I replied hell yes since April when I first bought it. He also said he was in a meeting and that he would call me back after 2 P.M. Central time. He never did call me back.
12:11 PM (ET) I called DJ [337-275-1251] no answer left message to call me back.
07/18/11
1:48 PM (ET) I texted DJ [337-275-1251} as per his request the mechanics address information. Also texted him my email address as a contact while on vacation.
1:37 PM (ET) I called DJ [337-275-1251] he said he was waiting on engine from Oregon. I reminded him of our European trip from July 19-Aug.3. I also told him to go ahead and ship the engine in our absence to the mechanic only if the engine was suitable and within the adequate compression range. I also asked if he still had the mechanics address, to which he replied to text it to him just in case.
07/12/11
12:55 PM (ET) I called DJ told him 10-20 lbs. of compression loss is not suitable, that the loss would lead to future engine misfire. I also informed him of our European vacation between July 19 - Aug. 3. He told me he would call me back and “Take Care Of Me”.
12:37 PM (ET) I called DJ [337-275-1251] he told me that the engine they had for us was tested and within range but cylinder 3 losses between 10-20 lbs of compression. Wanted to hear back from me because he had another engine in Colorado but it would cost him more in fuel fees.
07/08/11
3:57 PM (ET) DJ called me back said he got off the phone with Dallas where they are running tests on the engine he wants to send to us. He also said he would call me back by tomorrow (Saturday).
3:00 PM (ET) I called DJ [337-275-1251] he said that he is waiting to hear back from Dallas with the compression tests to ship the engine and will call me back within the hour.
07/06/11
2:05 PM (ET) DJ called me said he would have an engine out by morning with a tracking number.
1:32 - 1:34 PM (ET) I called all the numbers message box full & service unavailable.
06/30/11
12:33 PM (ET) DJ called me said he will have an engine by July 11.
06/29/11
Sent Consumer Complaint Form to Louisiana Used Motor Vehicle Commission, 3132 Valley Creek Dr., Baton Rouge, LA 70808
06/29/11
9:33 PM (ET) I emailed Karen Mitchell, Victim Assistance Coordinator (opda@bayou.com) P. O. Box 1652, Monroe LA 71210-1652 (318) 327-1408 Ext. 3086
2:29 PM (ET) I called the LUMVC and was directed to fill out a Consumer Complaint Form
2:11 PM (ET) I called 225-326-6400 and they directed me to call the Louisiana Used Motor Vehicle Commission (LUMVC) at 225-925-3870
1:03 PM (ET) I called the LA Attorney General and they referred me to call 225-326-6400
9:14 AM (ET) Detective Chris Medaries replied to my email and directs me to submit my complaint to Louisiana Attorney General at 800-351-4889.
06/25/11
6:35 PM (ET) I filed a Consumer Complaint with the Office of the Attorney General, James D. Caldwell.
06/22/11
12:17 PM (ET) I emailed Detective Chris Medaries (Chris. Medaries@ci. Monroe. La. US) and Detective Thomas Staten (Thomas. Staten@ci. Monroe. La. US) of the Monroe Police Deptartment.
06/21/11
9:59 PM (ET) I emailed Chief Quentin Holmes (Quentin. Holmes@ci. Monroe. La. US) of the Monroe Police Deptartment.
06/13/11
9:15 PM (ET) I distributed this email to the following organizations: Triple Auto Group, Ouchita Parish Assesor’s Office/Districtt Attorney’s Office, Premium Auto Parts, Federal Trade Commission - Complaint filled #31056555, Better Business Bureau - Complaint #90054172.
8:15 PM (ET) I called Premium Auto Parts [866-582-2622] Sergio answered he informed me that they sold that engine that was returned to them from California and that the money for the engine was refunded to Triple Auto Group.
8:13 PM (ET) I called Premium Auto Parts [801-746-3331] Phone kept ringing, no answer.
8:05 PM (ET) I called [337-275-1251] Message box was full.
8:04 PM (ET) I called [800-931-2041] Call was prematurely ended by caller.
8:02 PM (ET) I called [318-737-1344] No answer left message.
7:59 PM (ET) I called [877-724-8249] No answer left message.
06/03/11
9:45 PM (ET) I sent this email to rvaaaa03@yahoo.com.
4:34 PM (ET) I called [800-931-2041] No answer left message.
4:33 PM (ET) I called [877-724-8249] No answer left message.
4:25 PM (ET) I called [318-322-0999] No answer left message.
Dina calls me to tell me that she called Triple A Auto again today and there was no answer.
06/02/11
Dina calls Triple A Auto and there was no answer she left message with voice mail.
06/01/11
Dina calls Triple A Auto she talked to Adrine and she was told that DJ was out of the office today on a family emergency for her to call again tomorrow.
05/31/11
FedEx package of the intake manifold and Throttle Body arrives at Premium Auto Parts.
05/27/11
12:27 PM (ET) I called [318-737-1344] No answer I left message regarding Intake and Throttle Body shipped to Premium Auto Parts via FedEx, Tracking # 468654715052863.
05/24/11
12:57 PM (ET) I called Miguel and gave him the address to ship the intake and throttle body.
12:53 PM (ET) DJ called me back with the address to ship the missing items: Premium Auto Parts, 1775 N. Chicago St., Salt Lake City, Utah 84116. DJ told me that there is a $130 shipping charge and I responded by how wrong that is and that policy is not stated on the invoice.
12:42 PM (ET) I called and spoke to Adrine and informed her of the whereabouts of the missing items and told her that they could send the replacement engine without the missing items. She connected me with DJ and he told me that the picked up engine tested at 160 during the compression check. He also told me he needed the intake and throttle body returned before they could give me credit for the core.
12:38 PM (ET) I spoke to Miguel he said that in his haste to accommodate Triple A Auto Group pick up schedule they left the intake and throttle body out when they packed the engine.
12:26 PM (ET) I called [800-931-2041] Adrine answered, she said the faulty Triple A Auto engine returned did not have the intake and throttle body. She also said she spoke to Dina yesterday and informed her of the missing items. She told me she attempted to call Miguel the mechanic.
12:25 PM (ET) I called [877-724-8249] No answer left message with voice mail.
11:08 AM (ET) I called [318-737-7344] No answer left message with voice mail.
05/23/11
2:11 PM (ET Called [318-737-1344] Left message with voice mail regarding making arrangement for core pick up
2:10 PM (ET) Called [800-931-2041] Left message with voice mail regarding making arrangement for core pick up
2:08 PM (ET) Called [877-724-8249] Left message with voice mail regarding making arrangement for core pick up.
12:50 PM (ET) Email was sent Adrine Miles regarding pick up of engine core.
05/16/11
Engine was picked up from Triple A Auto
05/13/11
2:19 PM (PT) Dina calls Triple A Auto spoke with Adrine, Dina informs her that the engine was ready for pick up and Adrine stated that she would reschedule pick up for Monday, May 16, 2011. Also Dina provided Adrine with Miguel’s fax number: 559-733-0219 for her to fax over the necessary paperwork.
2:10 PM (PT) Dina calls Miguel to ask if anyone had contacted him from Triple A Auto in regards to the pick up of the engine and he stated no.
05/12/11
1:56 PM (PT) Dina calls Triple A Auto and again at 3:42 PM (PT) no answer.
11:09 AM (PT) Dina calls Triple A Auto no answer, left a voicemail message stating that I spoke with Miguel and he would have the engine ready for pick up within 30 minutes.
11:05 AM (PT) Dina calls Triple A Auto and again at 11:07 AM (PT) no answer.
11:01 AM (PT) Dina calls Miguel and informed him to get the engine crated and ready for pick and he stated he would have it ready within 30 minutes as per Adrine’s request.
05/11/11
6:50 PM (ET) [800-931-2041] I called and talked to DJ and told him that the engine is crated and ready for pick up. I asked about the core and he told me to have that ready and call him back when it is ready.
12:15 PM (ET) [800-931-2041] Adrine called me and told me that the driver could not pick up the engine because it was not on a crate. I told her that I would call Miguel and relay that message to him.
05/10/11
3:53 PM (ET) Adrine called me and informed that the truck driver had arrived at Miguels but was not able to load the engine because he did not have an engine lift. Also Miguel didn’t have the engine out of Dina’s car.
12:52 PM (ET) I called Adrine and informed her that Miguel will be awaiting her call.
12:39 PM (ET) Adrine called me back because she was not able to get hold of Miguel. After which I called him and then he called me back.
12:31 PM (ET) Adrine [800-931-2041] called me to get Miguel’s phone number so that she could fax him the Bill of Lading, I gave her this phone number.
05/05/11
9:37 PM (ET) I sent DJ an email of the above faxed letter.
3:30 PM (ET) I faxed DJ with the above letter.
3:18 PM (ET) I sent DJ the following text message: Hey DJ Miguel told me you were going to call him back and you have not. Please give him a call regarding getting my daughter a new engine as per your warranty. I am going to follow up with a call.
10:12 AM (ET) DJ called me and informed me that he had a new engine and when could we have the engine that I bought from Triple A Auto Group out of the Chevy Aveo. I replied that I needed to contact Miguel the mechanic in and get back to him.
05/03/11
3:21 PM (ET) I called [877-7241-8245] DJ, he said to have Miguel the mechanic call him in an hour (which I did) because he was at lunch away from his office and that he would get the paperwork ready for the warranty.
3:19 PM (ET) Called DJ [318-737-1344] no answer, left message with voice mail.
3:12 PM (ET) I called Miguel to check if DJ had called him and his response was no.
04/21/11
12:40 PM (ET) I called DJ said he was going to call me back in regards to getting warranty for engine.
12:52 PM (ET) DJ called me back and informed me that engine only had 11,000 miles on it.
04/15/11
Dina goes to pick up car from Miguel the mechanic and he informed her that it runs rough and had several codes. Mechanic kept car and was going to check it again when he returns from Easter vacation.
04/14/11
Mechanic installed engine and informed Dina to purchase new plugs, coolant and battery, Which she did.
04/13/11
Dina’s engine finally arrived in California 8 days after DJ promised it would be in California, Dina said it appeared as if it had been painted.
04/01/11
10:20 PM (ET) I emailed DJ and informed him I was in receipt of his invoice and that the Engine Core was ready for pick up to be reimbursed the $300.
12:13 PM (ET) DJ called me back and told me and Dion on the phone that he will have the engine in California by Tuesday, April 5, 2011.
10:00 AM (ET) I called DJ and left message requesting a full refund for unsent and undelivered engine.
03/18/11
I purchased Chevy Aveo engine for $1,283.00 from Triple Auto Group, DJ was the salesperson he advised that $75 was for shipping and that there is a $300 core.
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