On Friday, April 7th, I went to Regis Hair Salon in Monroe, NC to get a relaxer put in my hair. I asked the hairdresser to style my hair using her fingers and not a comb.
On Saturday, April 8th, I started running my fingers through my hair and noticed my hair at the nape of my neck coming out. In fact, the hair at the nape of my neck was broke off. Two small places were bald.
I had two different stylists from two different locations look at my hair. Both agreed that there was definitely breakage...possibly due to the chemical not being washed out thoroughly.
That same Saturday, I called Regis and spoke with my hairdresser. She said it could have come from the chemical getting on the hair that had previously been colored or it could be from me being stressed. She asked me to come in.
Both the Manager and the Hairdresser looked at my hair. The Manager told me she didn't know what could have caused it to break off THAT BAD. Yes, they both apologized. The Manager told me she would give me one month of free treatments.
By the way, keep in mind that November of 2005...this same salon, different hairdresser dropped a curling iron in the middle of my forehead. Regis Corporation did receive a complaint from me. I was not seeking any restitution unless a scar was left on my forehead. Fortunately, due to some Good products which I paid for. there was no scar.
On Sunday, April 9th, I noticed my hair was brittle and still shedding. In fact, I noticed that the hair at the front of my head was also broke off. I called the salon back to let them know just like the Manager told me to do.
The hairdresser told me that they could only give me my money back. I asked the hairdresser would that be enough for her if she was in this situation. She said no. Needless to say, I did have prior plans for Sunday but I cancelled them because of my hair.
All of us ladies know that if your hair isn't right, nothing is.
On Monday morning, April 10th, I called Regis Corporation. I explained the situation to them. I also reminded them of the November incident which they pulled up.
The young lady I spoke with told me she would have to talk with the manager and call me back. Well, she told me that she did not talk to the Manager but she talked to the hairdresser. She said the hairdresser agreed that there were some issues.
Regis Corp agreed to give me my $68.00 back for the relaxer. They did not say anything about the tip. They also agreed to give me somewhere between $60-$75 dollars for treatments at one of Regis salons. She continued by saying that their treatment costed $10 each.I apologize that I do not remember the exact amount. By this time, I'm not too happy.
All I wanted was for Regis to give me my $68.oo back along with the $10.00 tip and to pay for me to have some deep, conditioning treatments done at a salon of my choice.
Why would I want to go back to a Regis salon?
Is it too much to ask for me to have some good treatments to try to correct what they messed up?
My hair was healthy and long. I paid a professional for a service. The result was negligence and now the corporation is telling me what they won't do.
LADIES BEWARE
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