On 08-25-11 I purchased a monitor from Ubid.com, after 2 weeks I received my merchandise, after opening the package, there was no power cord included.
On 09-09-11 I contacted ubid.com per telephone and advised the representative that I need a RMA# and a mailing ticket for FED EX to send the merchandise back.
I was e-mailed all the information and the same day I send the merchandise back to ubid.com
My package was received by ubid.com on 09-15-11 at 1:47 pm sign by E **** .I was told by a representative from ubid.com that my refund will be issued within 10 days.
Today is 10-04-11 and after several e-mails and phone calls to ubid, I received no answer about my refund or a date when I'm suppose to receive my refund.
I tried one more time this morning to speak to a representative and after being on hold for 75 Min which is an average hold time for ubid.com, I was told there having technical issues and can't access my account and I would be called back within 1 hour.
Needless to say, I never received a call back, nor have I heard anything about my refund via e-mail.
Loocking at online complains about ubid.com this "practice" of not refunding there customers seems very common.
At this point I strongly believe, that ubid.com is not issuing a refund, even though my return was exactly as described in ubids.com returns policy and procedures.
I'm at the end of my possibilities and that's why I'm asking for your help.
Thank you
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