November 21, 2009
To Whom It May Concern:
On January of 2008 my wife and I purchased Long Term Care insurance from the John Hancock Insurance Company. Recently we found an equivalent policy for less money and decided to cancel the policies from John Hancock.
On October 1, 2009 my wife sent a letter notifying John Hancock that we wish to terminate their policies and receive a refund for the remaining part of the annual premium for both policies. John Hancock verifies that they received our letter on October 5, 2009 and stated that we would receive the reimbursement within 30 days. Several days after the deadline we called the company and were told by a supervisor that the agent had put a hold on the refund in an attempt to preserve the business. Upon calling agent he informed us he had not even been notified that we were canceling the policy.
Repeated phone calls have been initiated by us requesting that the checks that are rightfully ours, but we have been frustrated with every attempt. During a recent call to a supervisor we were told that they had sent out the checks on November 13th (notice almost a month and a half from the date they received the letter from us and stated we would receive the payment within 30 days). Thus far we have not received the checks, but we did receive two letters notifying us that they issued the checks. Those letters were sent out November 17th, four days after the checks were supposedly sent out.
Respectfully,
Charles and Terry Peraino
885 Harper Court
Cary, IL 60013
847-639-0468
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