We bought a RCA Thomson 50" DLP HD last Feb.27, 2007. We had the TV for 10 months,then the lamp went out on 12/10/2007. I called RCA customer relations, was told I would have to send proof of purchase, which we faxed RCA that,then some one would get back in touch with us in 24 to 48 hours. We get that call and was told we would have to send them the bad lamp to them, then they would send us another lamp.Which could take up to 5 to 10 business days after they receive the bad lamp. Finally we got the new lamp on 12/27/2007. Put it in, it lasted for for a hour or so and it went out. Called RCA customer relations,was told to call consumer relations dept. They finally said they would approve the local Thomson repair co. I called them, when they called me back,the lady said it probably was the "ballast" I asked her, "shouldn't someone come out first and diagnosis what is actually wrong with the TV" "she told me she was actually saving us from having our TV taken from our home" she made the appointment for 01/10/2008 for them to come out to put the "ballast" in our TV. I asked if they could come out earlier since our TV has been out since 12/10/07. Was told "no" Thomson electronics came out to our house on 01/10/2008. Tried the ballast, "wasn't that" even tried another lamp"wasn't that" well Thomson ended up taking our TV to their shop on that day 01/10/08. Thomson told us they thought it was the lamp engine, RCA policy was to send the bad lamp engine to them, then RCA rebuilds that lamp engine!!! We finally got our TV back on "February 13th.2008" Our TV went out again this morning!!
The same thing lamp!!! I called the RCA customer relation dept. I told them I wanted a refund. I did not want the TV fixed. "I was told it will take 6-8weeks to get our check, that they would have someone call to pick up the TV. I said I wanted to keep the TV until I received my check, because I read online that RCA/Thomson had many complaints on their TV's and refunds. Some people still have not received their refunds after the allowed time!!!!!
I was told if I did not let them pick-up the TV, then they would not send me the check. I need to know what I can do about this and who can help us.Thank you
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