RCA Complaint

RCA Large Screen HD TV (Defective?) - Scenium

- Texas
I am very upset that RCA has a product ,that, with very little hour use has burned two lamps out in 6 to 7 months, I have tried to get help from RCA and the company where I purchased it. I feel that I have a defective product. Consumers beware of the HD TV. After warranty the service is poor from the manufacturer, and the expense is great. The TV is not inexpensive either for a large screen like I have.

Their customer service is not helpful at all. They do not even want to hear you out.

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Reader Comments:

Posted by pbbart4450 on 12/28/2007
We also are having problems with our HD50LPW175! It stopped playing on the 10th of Dec. 2007. I called customer service on that day!! To make a long story short

Posted by pbbart4450 on 02/20/2008
I AM WRITING AGAIN. OUR RCA-HD TV STOPPED WORKING ON 12/10/2007. WE FINALLY GOT OUR TV BACK ON 02/13/2008!!!! ARE YOU SEEING THE DATES???? THIS IS FEB/20/2008. OUR TV STOPPED WORKING THIS MORNING!! I CALLED THOMSON, TOLD THEM I WANTED MY MONEY BACK. WE ONLY HAD THE TV FOR 10 MONTHS WHEN THE LAMP WENT OUT. I WAS TOLD IT WOULD TAKE 6-8 WEEKS FOR A REFUND, BUT THEY WOULD COME OUT AND PICK UP THE DEFAULT TV IN THE NEXT 2 DAYS. WHEN I TOLD THEM I WAS GOING TO KEEP THE TV UNTIL I GET MY REFUND!!!!! THOMSON TOLD ME I WOULD NOT GET THE CHECK UNTIL I GIVE THEM THE TV. I WOULD LIKE TO KNOW IF ANY ONE CAN HELP ME WITH THIS COMPANY? I DON'T HAVE A LOT OF MONEY TO GO OUT AND BUY A NEW TV WITHOUT THE REFUND CHECK. THANK YOU PATTY


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