I purchased an RCA 32" television on 3-24-06, It worked fine for 10 months but went out the latter part of January 2007. I called the consumer line to file a claim under the 1 year manufacture waranty. I was asked to power down the set and then turn it back on after 24 hours (to disipate all electricity) I called back after the 24 hour time frame and was again on the phone with the rep when I tried to turn the TV back on. It did not work! the rep told me it was because I used the remote control instead of the switch on the front. Repeat step 1 and call back again to use the switch instead of the remote. No luck! I was told by the young lady on the phone that they would send a repair person to my home to fix the set and gave me the phone number of the repair person they wanted me to use. I called him and he informed me she was wrong and he would not drive 47 miles to fix my TV. I called RCA back and was told by another person that I would have to take the set to the shop myself. I did (On 2-22-07). It was there for 2 weeks and was diagnosed with a power supply problem. I waited for another week for the news that the part was not aailable in the United States. RCA would have to replace the set. TROUBLE!!!!! The repair shop and I have met every demand made of us to expidite the exchange and have been put off at every turn! I am now sitting here having been without a product I purchased in good faith and cannot get anyone to tell me if and when they will replace the set. Its not the set it self as I (after 6 weeks bought another set by another manufacturer) I feel the only way they can be made to comply is if a media outlet helps me bring pressure to bear. I informed the last person I talked to at RCA (Jeff Darcy) that I intened to contact mylocal TV station to help me and was laughed at. So if you can help I would be grateful.
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