I reserved a room at the hotel for a dog show we were attending held on May 10 and 11th. The hotel was advertised on the back of the dog show premium list as pet friendly. Upon arrival we check in and get our suite(#322). It had no toilet paper and the carpet was nasty. We bring our dogs in and go to unload the car and the clerk tells us there is a "situation". The building doesn't allow dogs because it serves breakfast. I told them I was coming for the dog show and had dogs at the time of the reservation. They moved us from our suite to a small room(#214). We are sound asleep and at 4:30 a.m. there is a loud crashing noise and my husband screams. When I turn on the light I see that the picture above the bed fell off the wall hit the head board and fell on my husband's head. Shattering glass imbedded in my husband's shoulder and glass shards 6"-10" long all over his neck and upper torso and all over the bed, pillows and dog blanket. I removed the glass from my husband's neck so my husband could move and I could clean his wound. I went to get assistance and bandages but the desk clerk didn't know where a first aid kit was. She tried to be helpful but was new to the job and was the only one on duty. They moved us to another room(#217). Again no toilet paper. We went to the front desk at least 3 times to get the manager or owner, or anyone in charge to come to the room and meet with us. The clerk couldn't give us an extra blanket or sheet to replace my dogs blanket now imbedded in glass because she'd "get fired". I asked her to call the manager/owner and she tried several times. When she finally reached the owner we were told to return after the dog show in the afternoon to discuss this mess, the owner was too busy with a "little one". We return and, again, no manager, no owner. The desk clerk said she couldn't call the owner again on their cell phone because she'd "be fired". We were told to go to the other hotel that the owner has, Econo Lodge, we did not go. We went to our room and found my husbands personal pillow lying on the dirty hallway floor. At appx. 2:30 with no one in authority, in sight, I went and found a room at a competitor's hotel. So we moved again. We had a nice room and they actually had breakfast and pet friendly room. The owner of this hotel is Ms. Patel. Choice hotels, who is the Franchisor was of no help and told me it's not their responsability to provide a sheet or blanket for dogs, even though mine is now filled with glass. We got a "gee whiz" "I'm sorry" letter from Ms. Patel telling us how seriously they take our complaint and offering us a free nights stay. What a crock!!! I plan on contacting the AG's office and am happy to discuss this. This is not the only problem we encountered here and several other people in the hotel were complaining about their stay!
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