To Whom It May Concern:
My family moved to Roselle, NJ, on March 1st 2002. We paid a monthly electric bill between $43 and $48 for two years. In 2004, an incident occurred when a PSEG representative notified me that who ever was assigned to read the meter had not read it and $1000 was added to my monthly invoice. Once the meter was read, the bill was reduced back according to the reading. While there were no more incidents in 2004, the person assigned to read the meter did not read it. There were no we missed you signs left on the door so that we could go down in the basement and read it that day and call the meter reading.
My husband, Brian is a dialysis patient and does not work. He is home every day after his treatment at 10 or 10:30am. I went to the PSEG office located on 1st Avenue in Roselle and found out that the appointed time of the meter reading was between 10am and 2pm. I assured the representatives someone would be home. No one read the meter.
January 2005, I received my monthly invoice with a balance brought forward of $24.52 and an increase of the current electricity usage of $149.72 which was estimated. Also on that invoice the equal payment plan amount listed was for $1,459.62. This equal payment plan amount became my balanced brought forward for February and March 2005 along with another estimated usage invoice. I went down to the office to speak to the representatives with the result that I was responsible for payment. One PSEG representative noticed that the meter was not being read and said he would flag it. In the meantime, I was expected to pay the invoice in that months time. No one has addressed the issue of being over billed. PSEG did not send someone to read the meter. The meter reader came in March and August. Please see the following usage.
The estimated bills continued to be sent.
12/16 - 68686 to 01/18 70039 = 1353 kWh
03/31 69354 to 04/19 69578 = 224 kWh
04/19 69578 to 05/18 69920 = 342
05/18 69920 to 06/17 70283 = 363
06/17 70283 to 07/19 72152 = 1869
07/19 72152 to 08/17 72219 = 67
08/17 72219 to 09/17 73255 = 1036
09/17 73255 to 10/17 74495 = 1240
10/17 74495 to 11/15 75250 = 755
11/15 75250 to 12/01 75833 = 583
April 2005, the balance brought forward was increased even more than the original January increase of seventeen hundred dollars $1751.94. I paid $96 in March which posted April 1st. The meter reader read the meter; PSEG issued a credit of $465.72 which brought the balance to $1,274.13. No one read the meter in April and in May the new invoice was for $1,327.13 (estimated billing). Mays invoice was a shut off notice. The estimated bill was more than April. I called and went to the office to complain and was told the amount is my responsibility. I email a letter and received help by way of payments. I was to make to payments of $160.00 starting in August 2005 for one year to pay off the bill. The issue of over billing was not addressed. In June and July the estimation escalated. I paid $54.00 in July. The ending balance in July was $1,384.13 with a shut off notice attached. The agreement was made with Kim Ryan, corporate offices of PSEG to start in August. The bill from July to August which is the hottest time of the year was reduced. The meter reader read the meter. I paid $266 in August which brought the balance to $1171.13, which was due by September 2nd. In September the estimate grew again and I was sent another shut off notice if the total payment was not received by October 3rd. October 3rd, I went to the check cashing facility to pay the PSEG bill with a check and they would not accept a check. I went to my bank and withdrew the cash. I returned to the check cashing facility and paid the invoice $1,171.13.
I received from PSEG an invoice in October. Balance brought forward $1264.13, Payment Received Thank you! $1171.13, Current PSEG - $160.55, and other charges Budget Plan Balance - $144.65. This gave me a balance of $398.20 which was due November 2nd.
The November 2005, I received a shut off notice with the balance of $398.20, a current estimated bill for $91.88 and other charges returned check fee $15 and $ $1171.13 returned check dated November 14th. PSEG estimated the bill again for the final bill. I moved December 1st. From 11/15 to 12/1 PSEG estimated our family used 583 kWh for 15 days. The charge for the 15 days was $69.23 increasing the final invoice to $1,745.44.
In my new apartment I received two electric bills of actual readings. [Dec-Jan2006 $38.00 and Jan-Feb2006 $32.00] I have been receiving invoices for both addresses. I have been paying PSEG what I could afford.
February 18, 2006 I received correspondence from Patricia stating that PSEG is transferring the balance from my previous address $1,745.44 to my new address 144 Chilton Hall B2, Elizabeth $31.73. This will result in another shut off notice and a demand for payment. Instead of trying to address the over billing issue or making arrangements for me to make payments, PSEG will demand payment or shut off my service. I am just honestly trying to handle paying all my bills. I am the only one working and it is very hard! I am being over billed on estimated billing charges and asked to pay immediately. Please Help Me? My credit is so bad at this point, I am unable to obtain another loan to pay PSEG and they lost the other payment I made with cash at a check cashing facility.
Thank you for your time.
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